Aruna Amarjothi

Background

About Aruna Amarjothi

ARUNA AMARJOTHI Self-motivated Quality & Compliance Management Professional with 11+ years of experience. Compliance Management | Auditing| Training | Coaching & Feedback Performance Management | People Management √ Expertise in steering quality functions within call center environment, mentoring & motivating peers, counseling team and providing problem resolution. √ Experienced in conducting interviews for new recruitment, determining process fitment and imparting various trainings to ensure operational excellence. √ Sound exposure in working with international Fortune 500 clients, conducting audits, meeting client requirements and driving performance, quality and compliance SLAs. √ Effective team leader, adept in interacting with people, monitoring and evaluating inbound & outbound calls and providing feedbacks and updating on policy & procedure changes. √ Energetic & Enthusiastic individual, combining sound communication and interpersonal skills with analytical & leadership capabilities to attain organizational objectives. Academics • PGDBA in HR from L N Welingkar Institute of Management, Mumbai (2013) • Master of Commerce, University of Mumbai, Mumbai (2004) • Bachelor of Commerce, M L Dahanukar College of Commerce, Mumbai (2002)