Arunkumar Gopinthan Pillai

Background

About Arunkumar Gopinthan Pillai

A high caliber individual with 15 years of IT experience and proven track record in, Global Stakeholder Management, Relationship Management, Service Operations & Management, Application Support, Transition, Incident, Problem and Change management and Service Desk Operations. A natural relationship builder, flexible and able to adapt positively to any challenges that arise and resolve conflicts. • Managed Operations in T&M and Managed Services model with onshore and offshore resources. Managed Large scale 24x7 operations with enterprise customers and clients and 3 levels of support operations under the service desk. • Experienced in effective utilization of ITIL Best Practices for IT operations including designing, re-evolving processes and implementation to produce effectiveness. • Played a significant role in the CMMI Level 3 certification of previous organization and experienced in CMMI processes. • Played a key role in one or the largest IT transitions within Microsoft. • Experienced in driving Continuous Service Improvement, Service Improvement Plans and Optimization. • Experienced in Operating in highly critical high visibility operations. KEY SKILLS• Application and Infrastructure Delivery• Incident, Problem, Change, Service Request & Release Management. • Vendor Management• Client Relationship & Stakeholder Management• Operational Excellence• People Management• Knowledge Management• Conflict Resolution• Microsoft Office, Projects• Microsoft SQL server and Dynamics AX