Arunkumar Pillai

Background

About Arunkumar Pillai

Driving Digital Transformation & Innovation in Retail Technology With over a decade of experience in Retail Technology, Travel & Airport Retail, I have successfully led digital transformation initiatives, product ownership, project management, and business analysis for global inflight retail and duty-free enterprises. My expertise lies in delivering scalable mPOS/ePOS solutions, omnichannel commerce, and payments integration, ensuring seamless operations across Inflight Retail, Duty-Free, Ancillary Sales, and Buy-on-Board Menu Management. Key Areas of Expertise: Product Ownership & Digital Transformation – Led the migration from legacy retail platforms to Android-based mobile POS (mPOS) solutions, optimizing UX, scalability, and API integrations for payment gateways and loyalty systems. Project Management & Agile Delivery – Managed cross-functional teams in Agile & SAFe environments, driving efficiency in retail, payments, and inventory solutions while reducing time-to-market. Business Analysis & Digital Commerce Solutions – Defined omnichannel retail workflows, integrating mobile payments, pre-order systems, and customer loyalty programs, with a focus on data-driven decision-making and advanced sales analytics. QA Leadership & Compliance – Designed robust test strategies for mPOS/ePOS platforms, ensuring compliance with PCI DSS, GDPR regulations, while reducing software defects by 30%. Enterprise Implementation & Training – Led mPOS and ePOS rollouts across airlines and airport retailers, providing stakeholder training and post-go-live support, ensuring high adoption and seamless operations. Security & Technology Risk Management – Strengthened IAM, role-based access control (RBAC), and API security, while leading vulnerability assessments, and compliance audits for enterprise retail platforms. Cross-Industry Technology Integration – Applied expertise in payments, cloud-based retail solutions, and CRM/ERP integrations, making my skills transferable to FinTech, E-commerce, Supply Chain, and Enterprise SaaS industries. Passionate about innovation, customer-centric retail solutions, and seamless payment experiences, I thrive at the intersection of technology, business strategy, and digital transformation. Always open to collaborations, industry advancements, and new opportunities in digital commerce and enterprise technology. Let’s connect!