Arup Chakraborty

Background

About Arup Chakraborty

As a Service Delivery Manager with over 15 years of experience in IT Operations and Infrastructure Management, I have a strong track record of ensuring seamless IT service delivery across complex environments. My expertise spans Windows Server, VMware, AWS and Azure, where I focus on optimizing performance, maintaining high availability, and driving operational efficiency. I specialize in IT service management (ITSM) and follow ITIL best practices to improve service quality, streamline processes, and ensure SLA and KPI adherence. Leading cross-functional teams, managing vendor relationships, and driving incident, problem, and change management are core parts of my role. I thrive in fast-paced environments where strategic thinking and proactive problem-solving create real business value. Key Areas of Expertise: Service Delivery & IT Operations Management SLA/KPI Governance & Performance Optimization Incident, Problem & Change Management Vendor & Stakeholder Management Infrastructure Management (Windows Server, VMware, AWS,Azure) Process Improvement & Cost Optimization ITIL Framework & ITSM (IT Service Management) Team Leadership & Cross-functional Collaboration I’m passionate about creating efficient, scalable IT services that enhance business operations. By focusing on continuous service improvement, I help organizations reduce downtime, optimize resources, and enhance the end-user experience. I am committed to driving business success through innovation, strategic leadership, and a relentless focus on delivering exceptional customer experiences. Always open to discussions on IT service delivery strategies, ITSM best practices, and emerging technologies in IT operations. Let’s connect to explore how I can contribute to your organization’s success as a Service Delivery Manager.