Arvind Agarwal

Background

About Arvind Agarwal

As a Financial Analyst at Amazon, I am responsible for managing the worldwide Books business, with a primary focus on planning, forecasting, reporting, and customer profitability analysis. My role covers key areas such as operating expenses (Opex), headcount, marketing spend, and pure product margin (PPM). On the PPM front, I lead the development of essential metrics for vendor negotiations, analyzing publisher performance based on pricing strategies and Net PPM. I am actively involved in weekly business reviews and monthly financial reporting, providing actionable insights to both finance and business teams to drive strategic decision-making. Prior to joining Amazon, I worked at Clear, where I contributed to the development and implementation of knowledge modules for the AI bot supporting Direct Tax and Income Tax Return (ITR) processes. I also led the fine-tuning efforts to improve the AI bot’s performance, ensuring optimal efficiency and accuracy. In addition, I spearheaded testing initiatives to validate the robustness of the AI system, resolving issues to ensure seamless functionality. I analyzed over customer conversations using data from Metabase to enhance the bot’s understanding and responsiveness. Outside of work, I enjoy playing badminton and traveling.