Arvind Dhamija
Head of Engineering, Technology & Delivery at Espire Infolabs
Based in Gurugram, India
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Seniority
Other
Department
Other
Location
Gurugram
Industry
IT Services and IT Consulting
Company size
1.1K
Contact information
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a•••••••@espire.com
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Background
About Arvind Dhamija
Results-driven professional with over 25 years of experience in transforming Fortune 500 companies through digital transformation initiatives that enhance innovation, operational excellence, and AMS-driven scalable delivery organizations. I am dedicated to enriching customer experiences and advancing product development. Proven Track Record of Driving Measurable Business Impact: • 200% Revenue Growth and 70% Market Expansion through strategic technology initiatives. • 75% RFP Win Rate, securing multi-million-dollar, multi-year contracts with Fortune 500 clients. • Achieved 30% Cost Reduction and 50% Faster Delivery Cycles across 15+ SaaS platforms. • Consistently maintain high client satisfaction with NPS scores of 100 and 4.5–5/5 ratings across global operations. • 300% Scaling of Delivery Capabilities through strategic hub establishment and effective remote transformation. Transformational Leadership in Digital Transformation: Led over 30 digital transformation programs with end-to-end accountability, optimizing COTS implementations for enterprise solutions like Salesforce, Oracle Apps, and ServiceNow. Oversaw AMS initiatives, enhancing customer experiences through innovative solutions and managed service programs across various sectors. Technology & Innovation Leadership: Spearheaded AI/GenAI initiatives and cloud transformation programs, successfully migrating enterprise applications to AWS and Azure. Established Centers of Excellence for AI/ML, IoT, and RPA, achieving operational savings of 25-35%. Expert in aligning technology roadmaps with business objectives through Total Experience (TX) frameworks, integrating customer, employee, and business experiences to enhance overall satisfaction. Specializes in: Digital Transformation, delivery management, AMS, product development, customer experience optimization, legacy modernization, DevOps at scale, high-performing agile teams, organizational transformation, change management, vendor management, and client relationship management. Core Expertise: AI/GenAI Implementation • Total Experience (TX) Strategy • Digital Transformation • AMS Implementation • Product Development • DevOps at Scale • Legacy Modernization • Digital Experience Platforms • Global Team Leadership.
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