Arvind Mirlekar

Background

About Arvind Mirlekar

More than 8.6 years of experience in the IT Industry as ERP Support/Implementation Engineer successfully implemented ERP projects in different segments of industry which includes Healthcare. As-is Analysis Involved in ERP implementation Work flow testing. User Training (Class Room Training & On Job Training) for modules that is available in ERP package. Conducted management level meeting ERP troubleshooting i.e. Solved the issues raised by functional user. Involved in client handling client requirement collection/gathering and mapping of requirement with application. Product implementation on test server and live server. Involved in ERP pre & post implementation. Master data collection Product Installation Master data uploading solution definition discussion. Data backup Data restoring & maintenance Script running Performance Tuning etc. Provided client support and technical issue resolution via E-Mail phone and other electronic medium. Exceptional client handling and problem resolution abilities as well as superior customer service orientation and ability to work as part of a team & ability to manage sensitive customer situations.