Arvind Sahu

Background

About Arvind Sahu

12+ years’ experience of data-driven strategy and decision-making worked as Business Process Manager & Certified Scrum Master with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists AGM & GM with accomplishing demanding targets & vision by encouraging staff and coordinating process resources. Methodical and well organized in optimizing coverage to meet operational demands. Worked for department of Service Excellence, HR Analytics, Product & Sales, E-Commerce, BPO/Call Center (WFM)- In-house, Software Support and Leading team in Contact Center Environment (Outsource BPO). Hand on Skill Set • Office 365, SQL-SSAS, SSIS Power BI –DAX Functions- Data modelling, Tableau Github, Jira, R Studio, Sisense,Google Form & Sites, Vertica,Zoho Application, Scrum, Zoho Applications, Salesforce Applications & SSRS Reporting, • Dynamically measure & define (MOS) KPI matrix which relates to concern stack holders & process performance • Consistently worked for process improvement, process re-engineering and Target baselining achievements • Adhoc data analysis to set business baseline or goal setting to optimize the business process flow • report automation requirement gathering and report scheduling for concern stakeholders • Created cloud base process document/policy repository @zoho platform which helps hassle free / paper less connect with employees regarding any query and knowledge performance assessment. • Closely worked with HR team for employee productivity program which helps in process optimizations and defined incentive program which indicate salary performance bonus. • Worked on customer/patient journey which summarises roadmap of lead to Revenue -Automation process(B2B/B2C). • Website traffic analysis (google analytics) helps to optimize the content search and business target audience. • Manages Sales dashboard and set business baseline as well as performance Incentive target setting. • On boarding / line up new insurer and manages revenue reconciliations & coordination’s • Performs projects to reduce the return rates and increases FTR of post delivery complaints. • Team member to identification fraud customers / fraudulent activities which saved company revenue upto 6cr~ • Team Members of salesforce application migration which concludes best practice and process implementation. • Onsite clients handling with application supports and upselling new Applications product. • Worked & managed Call Centre / BPO Business Operation flow.(Business Product / BPO Operations)