Arya Prasad

Background

About Arya Prasad

Possible summary: With an MBA in Marketing and Operations and a Bachelor’s Degree in Electronics and Communications Engineering, I am a banking professional who combines business acumen, technical skills, and customer orientation. At Ujjivan Small Finance Bank (USFB), I serve as a State HR and a Customer Relationship Manager, supporting the bank's mission of providing financial inclusion and empowerment to the underserved segments of society. In my dual role, I leverage my program management and Excel skills to ensure the quality and compliance of the bank's products and services, working with various stakeholders, such as customers, employees, regulators, and partners. I also apply my marketing and operations knowledge to enhance customer satisfaction, retention, and loyalty, as well as employee engagement, performance, and development. I am passionate about learning new skills and enhancing my knowledge in the fields of banking, finance, and human resources, and I value teamwork, integrity, and innovation.