Asel Deesara

Background

About Asel Deesara

A dynamic and results-oriented IT and Business professional with over five years of experience in Business Analytics, Data Analytics, and Service Desk Incident Management. Skilled at leveraging data insights to drive business decisions, enhance operational efficiency, and optimize IT service management processes. With a strong background in data analytics, specialize in extracting meaningful insights from complex datasets to support business strategy, process improvements, and performance optimization. Proficient in SQL, Excel, Power BI, Tableau, and Python, with the ability to translate raw data into actionable intelligence that helps organizations make informed, data-driven decisions. In service desk incident management, have successfully led incident response initiatives, ensuring swift resolution of technical issues, minimizing downtime, and improving overall IT service delivery. Experienced in ITIL frameworks, ticket management systems, and cross-functional collaboration, contributing to enhanced incident response times and improved user satisfaction. A proactive problem-solver and strategic thinker who thrives in fast-paced environments requiring adaptability, analytical acumen, and strong stakeholder communication. Passionate about continuous learning and leveraging technology to create innovative business solutions.