Ash Turner

Background

About Ash Turner

Hi, I'm Ash. I build modern Customer Operations.My work sits at the intersection of CX, AI, Automation, Ops, Product, and Journey Design to help organizations reduce effort, improve quality, and scale with intention.I specialize in translating complex operational problems into clear systems, workflows, and automation strategies. My experience spans Customer Success, Support, GTM, Ops, and Product. I have been described as a "T-shaped leader" bringing depth in CX and breadth across adjacent disciplines with a strong commitment to continuous learning.(One of my favorite corporate core values that I picked up was "Always Be Learning". I even got an award named after it at GoFundMe!) My approach blends a strategic mindset to see the whole system, the technical knowledge to build what needs building, a hands-on approach to ship meaningful outcomes (as opposed to merely strategizing), and the “humblidence” to admit what I don’t know ("humblidence" is a portmanteau of "humble confidence", coined by Zendesk’s founder, Mikkel Svane, and is one of my favorite words.) At Novo, I lead Automation & Tooling within Customer Operations, focusing on AI enablement, workflow orchestration, and reducing manual CX work at scale. Previously at Zendesk, I learned firsthand how great tools, great processes, and great teams come together to create world-class customer experience.Through Customer Journey Consulting, I partner with startups, growth-stage companies, researchers, and investment firms on CX + AI transformation, support systems architecture, journey design, change management, and broader market insights. I am also available for speaking engagements. In short, my work is centered on a simple belief: automation should reduce effort, not humanity. I look forward to connecting! aturner213312(at)gmail(dot)com.Legal Disclaimer: All views expressed on LinkedIn are my own personal opinions, and occasionally those of ATM Ventures LLC (dba Customer Journey Consulting). They do not reflect those of my current or former employers or clients. Additionally, in instances when posts are about Novo the following disclaimer applies:"Novo Platform, Inc.("Novo") is a fintech, not a bank."