Ash Wheatley

Background

About Ash Wheatley

Who is Ash Wheatley? Glad you asked.I’m the bridge between complex tech and happy customers - the one who makes software make sense. Whether you know me as "that guy from the webinars" or the voice of the customer, my mission is simple: empower users, solve problems, and build excellent customer success teams.I love learning software inside and out - not just how it should be used, but all the creative ways it can be used to solve problems. If there’s a workaround, I’ll find it. If there’s a way to make the data work harder, I’m all over it. Spreadsheets? Love them. Finding insights in messy data? Even better. And yes, I do enjoy creating a well-structured chart in Lucidchart (Lucidchart, let’s talk sponsorship?).With a deep technical background and a passion for customer advocacy, I specialise in: Growing and scaling Customer Success teams Translating tech-speak into plain English (your nan would get it) Troubleshooting, workarounds, and creative problem-solving Data-driven insights, reporting, and optimising customer experienceI believe great Customer Success isn’t just about support - it’s about helping customers achieve their goals, drive real value, and get the most out of their investment. It’s about proactive enablement, strong relationships, and ensuring customers have the right tools and knowledge to succeed effortlessly.Oh, and if this About section sounds particularly well-structured? Let’s just say I sometimes like to "collaborate" with AI. After all, while I’m great at what I do, I’m not always the best at talking about myself - so thanks, AI.