Ashanti Hackett

Background

About Ashanti Hackett

Results-Driven Sales agent, Customer Service and Technical Support Professional | Bilingual in English and Spanish Driven by a passion for delivering exceptional customer service and technical support, I bring a wealth of experience across various industries. With fluency in both English and Spanish, I have successfully engaged with diverse customer bases, ensuring their satisfaction and prompt resolution of their concerns. My career journey has showcased my expertise in providing outstanding service, whether face-to-face or in remote settings. As an Armed Driver Guard/ATM Service Technician at Loomis, I efficiently navigated designated routes, servicing ATMs and Smart Safes while operating armored vehicles. At Kroger, I excelled as a Customer Service Delivery Driver/Yard Marshall, consistently ensuring on-time delivery of orders and proactively addressing customer issues. During my tenure as an Insurance Agent at Calidad Insurance, I developed a keen understanding of customers' insurance needs, enabling me to recommend appropriate coverage options and exceed sales targets. As an Apple Senior Advisor at Concentrix, I provided top-tier technical support for iOS and macOS issues, ensuring customer satisfaction while adhering to strict compliance standards. I have also had the privilege of assuming leadership roles. As a Customer Service Team Lead at The General, I mentored agents, enhanced quality assurance, and promoted products tailored to customers' unique needs. At Fresenius Medical Care, I served as a Helpdesk/Application Support Specialist, resolving end-users' technical software issues and effectively supporting clinical applications. With a results-oriented mindset, strong problem-solving abilities, and a focus on exceeding customer expectations, I am eager to contribute my diverse skill set to a dynamic organization. Let's connect to explore opportunities in sales, customer service, technical support, or related roles where I can make a meaningful impact. Reach out to me at ashantihackett1@gmail.com or 404-438-1386 to discuss how we can collaborate and deliver exceptional customer experiences together.