Ashesh Kumar Gupta

Background

About Ashesh Kumar Gupta

With over 21 years of IT experience, I am an ITIL Certified technology leader specializing in Technology Support Management, DevOps, Cloud (AWS, Azure, GCP), and Site Reliability Engineering. My career has been built on driving resilience, scalability, and performance in enterprise-scale systems, particularly within banking and financial services. Currently serving as Vice President at JP Morgan Chase in Plano, I lead the Investor Services Global Environment Management team, ensuring mission-critical applications run seamlessly. I oversee technology support for 86+ applications, coordinating global teams of JPMorgan FTEs and vendor partners. My focus is operational excellence, automation, and innovation — maintaining reliability while reducing complexity and costs. I bring deep expertise across AWS (EC2, ECS, EKS, Lambda, S3, CloudFormation), Azure (AKS, Functions, Cosmos DB, ARM, Azure Monitor), and GCP (GKE, Cloud Run, BigQuery, Cloud Storage). I design and deliver multi-cloud solutions using Infrastructure as Code (Terraform, ARM, CloudFormation) and modern CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, Bitbucket) to accelerate delivery cycles. Beyond cloud, I have strong experience in Linux/Unix systems, networking, SQL optimization, and automation with Python. I have implemented containerization with Docker and Kubernetes, and advanced observability with Splunk, Dynatrace, Grafana, Prometheus, Databus, ELK Stack, Cortex, and Geneos. I have also established SRE frameworks emphasizing automation, monitoring, and reliability at scale. Innovation drives me. I designed CRISP (Cognitive Resolution Incident Support Platform), a generative AI tool integrated with ServiceNow that learns from historical incidents using LLMs and retrieval-augmented generation to recommend automated resolutions. I also built GEMA (Generative Enterprise Management Assistant), an AI-driven assistant that searches Jira, Confluence, ServiceNow, and Outlook using embeddings and orchestration frameworks to suggest RCA steps, governance data, and implementation strategies. I thrive at the intersection of technology leadership, hands-on architecture, and innovation — solving complex problems, leading high-performing teams, and shaping strategies that enable business growth. Always open to connecting with professionals who share a passion for building resilient systems and driving digital transformation.