Ashika Aradhna

Background

About Ashika Aradhna

Studied Certificate IV in Business Administration & Certificate in Financial Services Currently employed as a casual Customer Service & Administration staff with DHL. I am responsible for performing data entry for all the freight consignment details into a spreadsheet file and emailing the report to respective team members to allocate consignments. I am also responsible of preparing the KPI report and emailing it to the manager at the end of the day, daily. Upon need basis, I also look for the POD copies to find delivery date and time. I provide customer service to clients and arrange their order deliveries daily through DHL and emailing delivery details to internal and external stakeholders. I follow up and record new Sony orders coming into the warehouse and organize deliveries. I manage emails through Microsoft Outlook and attend to customer enquiries & reschedule order deliveries.My previous role was with Schutz Australia. Daily, I used to receive purchase orders and email enquiries through our main sales inbox hub where I was responsible of submitting/allocating emails to respective staffs and to myself as well. I processed purchase orders into the SAP system daily and sent customer order confirmation. I have developed typing skills, data entry skills, reception, and customer service skills through emails or over the phone call communication. I have built a professional customer relationship.I achieved over three years of combined experience in dealing with customers/citizens by taking inbound and outbound calls, problem solving with clients, performing tasks on Contact and Case and Outbreak Management - COVID 19, organizing appointments, and providing accurate information on the product and services of the business. I also worked as a Probity Officer on a contract basis with NSW Health. I performed admin duties with the recruitment team; data entry on applicants, updated vaccination, and serology health records on spreadsheet, contacted applicants through emails/phone to collect outstanding documents for recruitment and screening purposes. I used various excel features to track on potential successful candidates. I have developed new skills in admin role, navigated in between screens and developed technical skills.I developed a warm approach and a professional manner when dealing with candidates, customers, and staffs, achieved great communication and problem-solving skills, ability to perform between multiple screens, and now seeking my next career challenge as an Administration Officer/Assistant at your organization.