Ashish Chawla

Background

About Ashish Chawla

As a seasoned Portfolio, Project and IT Service Management professional, I am passionate about helping organizations deliver and manage complex IT infrastructure effectively. My expertise lies in utilizing technology to drive digital transformation, enhance process and operational efficiencies, and maintain robust risk and cybersecurity postures through proactive monitoring. I thrive on adding value by collaborating with cross-functional teams across the organization and partners. With over 19 years of experience across diverse industries such as Energy, Banking & Financial Services, Insurance, Transport, and Telecom, I have successfully overseen the selection, management, and oversight of external service providers to ensure high-quality service delivery. I have strategically managed hardware and software lifecycles to ensure service continuity and drive process excellence. My extensive knowledge in service management enables business continuity with minimal operational impact, adhering to industry best practices and high-quality standards across various technology stacks and cross-functional teams. I excel in applying Continuous Improvement and Continuous Delivery frameworks to consistently enhance processes, tools, and platforms, resulting in high internal and external customer satisfaction and supporting organizational growth with a strong focus on customer advocacy. Developed and implemented a comprehensive IT service strategy aligned with business goals. Managed changes to IT services with minimal disruption through effective change management processes. Led the service desk team to improve incident resolution times and enhance user satisfaction. Ensured compliance with industry regulations and organizational policies, minimizing risks related to IT services.