Ashish Dikhit

Background

About Ashish Dikhit

I am a senior manager with a background in E-commerce Program Management, Business Process Re- engineering, and Process Improvement, seeking challenging roles in Program Management or Process Excellence. Targeting opportunities in the e-commerce domain and IT companies, with a focus on driving operational efficiency and enhancing customer satisfaction. Currently serving as Senior Manager, Process and Delivery, BB Now, overseeing PAN India operations and ensuring the delivery of products within 30 minutes, while maintaining exceptional customer experience across 300+ stores. Wide work experience in the e-commerce industry, specializing in process implementation, process excellence, and program management, with a proven track record of delivering results. Expertise in managing KPIs, SLA (Service Level Agreement), Volumes Management, Team Utilization, Quality and training, RCAs (Root Cause Analysis), and Forecasting. I have been a consistent top performer with skills in building high-performing teams; expertise in people management, client management, and appraisal management; Innovative & Analytical People Manager in building high-performing multicultural teams recruiting, leading, training, monitoring performance, and engagement of the team to maintain excellence in operations.