Ashish Dogra
Customer Service Representative at Ibs
Based in Delhi, India
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Seniority
Staff
Department
Customer/Client Service
Location
Delhi
Industry
IT Services and IT Consulting
Company size
4.1K
Contact information
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a•••••••@ibs.ru
Phone
5 credits+91 ••• •••• ••••
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Background
About Ashish Dogra
WORK EXPERIENCEIBS Pvt.ltd (BPO Company)Project Name : Bag it Today online shopping ProcessWorking Process : Outbound Customer Service Agent.Duration : 1 YearWhy Left : Batter Company offers the same working process with a good dsfdsafasdfadfasdfdfa salary hike option.Location : Kirti NagarJINDAL INTELLICOM Pvt. LtdProject Name : Yepme.com online shopping ProcessWorking Process : Outbound Customer Service Agent.Duration : 1 YearWhy Left : Process is closed from Jindal and they take Resign from the complete team.Location : Kirti NagarWEBLINK.IN PVT. LTDPortal Name : Edu Automate (School ERP Software) TourTravelWorld.com (Travel Portal) Working Process : Quality AssuranceERP Implementation & Client HandlingERP Setup & Deployment – Managing ERP implementation for schools.Client Communication – Handling calls, Zoom meetings, and school visits for ERP demonstrations.Data Management – Organising and managing client data efficiently.Feedback & Error Handling – Coordinating with clients to review their suggestions and reported errors, validating them, and working on necessary improvements.Team Coordination – Acting as a bridge between clients and the design & development teams.Website Research & Quality AssuranceUI/UX Analysis – Ensuring the website is user-friendly and visually appealing.Research & Testing – Verifying that website pages meet quality standards.User Experience Enhancement – Improving engagement for repeat visits.Additional ResponsibilitiesMiscellaneous Tasks – Performing various tasks to optimise ERP and website usability.
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