Ashish Sahdev

Background

About Ashish Sahdev

As a certified Senior Customer Success Manager, based in Canada, my work involves collaborating with top-tier financial institutions to combat financial crime through advanced BSA/AML solutions, fraud prevention, and sanctions screening including a focus on high-value customer segments. The goal is to help clients navigate complex regulatory challenges while optimizing their success. With over seven years of experience across industries like Automotive, HR tech, MarTech, and FinTech, my expertise as a certified Customer Success Manager (SaaS) lies in driving Adoption, Retention, and Expansion (ARE). A proven track record includes building strong client relationships, maintaining a high NPS, and reducing churn, while strategically boosting Total Customer Value (TCV) through Upsell, Cross sell and contracts renewals. Proficient in customer success tools such as Gainsight and a Data Evangelist. A background in HRIS consulting, along with experience as an implementation consultant with a deep understanding of Salesforce CRM, allows me to streamline processes. Holding a PGDM in Marketing and Analytics enhances a data-driven approach. Driven by strategy, focus remains on building lasting value based client partnerships, fostering growth - while also deeply interested in leadership and developing teams for the future.