Ashish Samuel

Background

About Ashish Samuel

I am an experienced Service Management lead with a proven track record in implementing and optimizing IT service delivery processes. With 9 years of experience in the industry, I have developed a deep understanding of ITIL (Information Technology Infrastructure Library) best practices and possess a strong background in service management frameworks. As a Service Management lead, I have successfully led cross-functional teams and implemented service management strategies that align with business objectives and drive operational efficiency. I also possess a keen eye for identifying areas of improvement within service delivery processes and have worked closely with stakeholders to develop and implement solutions. I also am well-versed in service level agreement (SLA) management, Incident and problem management, Change management, and service transition. I also come with a strong focus on customer satisfaction, ensuring that service levels meet or exceed expectations. Additionally, I also am skilled in leveraging IT service management tools and technologies to streamline operations and enhance service quality. With excellent leadership and communication skills, I have excelled in building collaborative relationships with both technical and non-technical teams. I also am adept at managing stakeholders' expectations and effectively communicating service management strategies and initiatives. I also hold an ITIL 4 certification, further enhancing my expertise in service management. Passionate about driving continuous improvement and delivering exceptional customer experiences, I am always dedicated to achieving service excellence and enabling organizations to achieve their business goals through effective service delivery. Also vastly experienced in handling teams with members in excess of 40 and delivering excellent results and meeting all the deadlines and going the extra mile in pursuit of excellence. I also come with experience in handling IT Operations for large pharmaceuticals, retail industry players, and BFSI and have managed small to medium ITIL projects and its delivery.