Ashley Cockrum

Background

About Ashley Cockrum

I am a results-driven professional with a diverse background in customer success management, IT mobility services, procurement, and service desk support. In my most recent role as a Customer Success Manager at Tangoe, Inc, I successfully managed a portfolio of 15 Mid Enterprise Accounts and nurtured relationships with over 100 vendors. I optimized supply chain operations, streamlined end-user mobility services, and applied precision to financial management. My extensive product knowledge provided a competitive edge, and I fostered a culture of innovation through cross-team collaboration. I actively collected feedback, showcasing my technical and business acumen, and mentored my team to maximize performance. Previously, as a Global IT Mobility Service Manager at Keysight Technologies, I led mobile telecommunications projects, managed budgets, and optimized system performance. I provided technical support, oversaw supplier relationships, and coordinated project teams, driving successful project delivery. My experience also includes managing customer accounts and vendor relationships, defining business requirements, and refining processes as a Procurement Specialist at Tangoe, Inc. Additionally, I have a background in service desk support, where I adeptly handled high call volumes, documented transactions, and provided technical assistance while actively participating in team training and development. I bring a steadfast commitment to relationship-building, financial diligence, innovation, and continuous improvement to every role. I'm passionate about leveraging my expertise to drive success for both clients and organizations. Let's connect and explore how I can contribute to your team's success.