Ashley Conkle

Background

About Ashley Conkle

Worked as a Call Center Supervisor at TTEC, a leading global provider of customer experience solutions, I have been managing and developing a team of customer service representatives for over 9 years. I have extensive experience in delivering results, meeting SLAs and KPIs, and ensuring quality and compliance across multiple industries, including healthcare and banking. My core competencies include contact center operations, curriculum development, skill gaps analysis, process improvement, and business coaching. I use Google Forms to create and administer surveys, quizzes, and feedback forms to assess and enhance the performance and satisfaction of my team and clients. I am passionate about providing excellent customer service, fostering a positive and collaborative work environment, and advancing my skills and knowledge in the field of medical insurance coding. I am currently pursuing an Associate of Science degree in Medical Insurance Coding Specialist/Coder at Ultimate Medical Academy, where I am learning the fundamentals of medical terminology, anatomy, physiology, and coding systems.