Ashley Grimshaw

Background

About Ashley Grimshaw

Versatile professional with 20 years of exceptional customer service expertise. A results-driven and empathetic leader known for analytical acumen and organizational proficiency. Successful track record in implementing review systems and Key Performance Indicators, resulting in a significant increase in individual coordinator productivity, engagement, and growth. As a Team Lead at ApplyBoard, I motivated, mentored, and coached a team of specialists while fostering a collaborative and cohesive team culture. Optimized team performance through workload and priority balancing by developing team target reporting to assess coordinator productivity and identify high performers. I had the pleasure of implementing a standardized 1:1 system for scalability and consistency across the department. As an Associate Manager with ApplyBoard, I demonstrated effective management of the CX Application Submission team while collaborating cross-functionally to ensure a high-quality application process for clients. I oversaw the successful launch and growth of new markets, including Ireland and introduced a quarterly review process, incorporating core competency ratings and self-assessments. I had the opportunity to deliver monthly team reports to senior leadership, focusing on SLAs, turnaround time, market growth, quality assurance, and team output. At Frederick Travel Waterloo, successfully managed multiple high-profile corporate travel accounts and organized travel logistics for large group conferences. Cultivated strong professional relationships with clients and enhanced their travel experience by personalizing services and identifying upselling opportunities. In the role of Membership Sales and Service Team Leader at the YMCA of Greater Toronto, demonstrated exceptional leadership skills by delegating tasks, resolving customer service issues, and meeting sales targets. Conducted goal-oriented meetings with potential members, focusing on understanding their needs and aligning services accordingly.