Ashley James

Background

About Ashley James

Microsoft Certified Systems Engineer and certified ITIL specialist with over 20 years of experience in ICT, including Network Engineering. Currently serving with the NZDF as the Northern Regional Manager. • Qualifications attained include a 4-year NZ Certificate in Engineering, Electronics and Computing as well as obtaining certifications in Prince2, EMC Storage, Dell and HP/Compaq Servers.• Proven strengths in providing technical problem solving at all levels of support for Microsoft Operating systems and applications on a variety of hardware platforms.• Customer oriented, results driven and proactive team player who is committed to achieving SLA expectations within agreed timeframes. Can also work independently and to a flexible schedule.• Excellent written and verbal communication, interpersonal and leadership skills with the proven ability to delegate, effectively manage and motivate a team to deliver superior results.• Resilient individual who thrives under pressure and is passionate about driving transformational change. Also remains focused when dealing with and resolving complex technical challenges.• Demonstrates a firm commitment to ethos and values and models self-awareness, self-control and integrity in all situations.