Ashley M.

Background

About Ashley M.

I have a background in people operations, marketing operations, and process optimization and design. As an operations professional my expertise lies in building employee-centered systems that enhance engagement and contribute to sustainable organizational growth. I am actively seeking a remote ops role focused on driving impact through people or marketing operations- With a BBA in Management and over 7 years of diverse experience spanning people operations, marketing, and content strategy, I bring a holistic, cross-functional approach to building streamlined systems that align people, processes, and company goals. Key Achievements- Redesigned customer contracts, reducing financial risk by over $100K- Automated operational workflows using tools like Zapier and AI, saving 10+ hours per week and enhancing efficiency across teams- Built scalable HR and operations systems to support 50+ contractors, streamlining the employee lifecycle from onboarding to offboarding- Led comprehensive people operations strategy, driving 13-point increase in eNPS through targeted employee engagement initiatives and trust-building programs- Scaled an organization from 10 to 30 employees and tripled customers through organizational design and change management - Achieved the highest satisfaction scores while managing the largest team by fostering a culture of engagement and growth In addition to standout achievements, I have managed finance and content operations—overseeing customer invoicing, contract negotiations, and digital tools like Airtable, Tettra, and Google Suite. Finally, I have HR generalist experience including hiring, payroll, policy development, compliance, and employee engagement. My ability to integrate these disciplines ensures seamless support for both employees and the broader organization. Across all roles, I’ve consistently delivered measurable improvements in efficiency, retention, and organizational impact. What I’m Looking For: I’m actively seeking a remote Operations Manager role at a mission-driven organizations, particularly in the philanthropy, edtech, climate tech, or the nonprofit sectors. I’m passionate about contributing to business for good, creating inclusive, supportive work environments, and driving meaningful impact. Connect with Me: If you’re looking for a people-first leader to build scalable systems, foster employee engagement, and align your people strategy with your company’s mission, I’d love to connect!