Ashley Middlemark

Background

About Ashley Middlemark

ABOUT ME: • Exceptional interpersonal, written, and verbal communication skills • Strong multi-tasking skills with the ability to work well under pressure • Dedicated: high level of accuracy and strong attention to detail • Innovative team player with strong organizational skills • A fast learner with a positive attitude and the ability to learn from constructive criticism QUALIFICATIONS: • Technology: NAVIS Certified, Proficient in ALOHA, VisualOne, Excel, Microsoft Word, PowerPoint, Outlook, Amazon Work Space, Genesys, Dynamics 365 Strong ability to learn new computer skills. • Guest Care: Provide fantastic customer experience and take action to resolve issues, ability to discover guest needs and help provide solutions • Knowledge: Promote new items and up-sell add-ons, train new employees, know about every room type and know all packages and activities, able to look through information quickly to find answers to customers or other Cast Members questions • Enthusiasm: Create an outstanding experience for our guests and maintain a positive working relationship with fellow staff and management. Sold $1 Million my first year at TradeWinds Island Resorts. • Multi-tasking: Serving shifts while simultaneously prepping extensively for the following shift, taking reservation and customer service calls while also taking guest chats and using multiple computer systems.