Ashley Riggs
Chief Operating Officer at Lukes Drug Mart
Based in Calgary, Canada
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Seniority
C-Team
Department
General Business & Management
Location
Calgary
Industry
Retail Pharmacies
Company size
16
Contact information
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a•••••••@lukesdrugmart.com
Phone
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Background
About Ashley Riggs
In today's tech-centric landscape, I champion authentic human connections. As an Operations and CX leader, my strength lies in harmonizing processes with genuine touchpoints. Having led pivotal initiatives within one of Canada's premier entertainment sectors and driven innovation in multiple tech startups, I’ve consistently championed growth, operational efficiency, and data transparency. My expertise extends to scaling Customer Success, Support, and eCommerce teams across B2B, DTC, and dual-sided marketplaces. I've also lent my skills to a historic 110-year-old non-profit, with a commitment to ensuring its enduring legacy. I pride myself on being the voice of the customer, ensuring their insights resonate at the stakeholders' table. My detailed data analysis and strategic foresight have been instrumental in shaping short and long-term growth strategies. Specialties: leadership, process optimization, SaaS implementation, CS enablement, CRM systems, customer support, client education, customer experience, data analysis, strategic planning, project management, training and development, client relations, business process improvement
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