Ashley Skipton

Background

About Ashley Skipton

My objective is to obtain a challenging position providing me an opportunity to advance my skills and broaden my knowledge in a well-respected and established company. My experience includes-Working on multiple high-profile projects in a fast paced environment with quick turnarounds - User Acceptance Testing along with new Web application testing - Experience with Agile and Waterfall project methodologies - Develop and implement new organizational call center structure to improve representative's focus and provide a positive customer experience - Prepare and administer training classes for new and current employees - Create, distribute, and analyze reports, along with presenting them to various size audiences - Strong analytical and multi-tasking skills - Desire and ability to quickly learn and implement new skills - Brainstorm and problem solving ability to ensure efficiency and accuracy - Highly efficient with Microsoft Office applications including Access and Excel - Strong knowledge of Administrative and Technical workflows - Basic knowledge of Oracle SQL