Ashmeet Kaur

Background

About Ashmeet Kaur

Driven and detail-oriented Supply chain - customer service professional with hands-on experience in supporting both internal teams and external partners at Specsavers. I am committed to delivering service excellence through clear communication, accurate data handling, and a strong “customer-first” mindset. Interact professionally with internal and external service users, building strong relationships and promoting trust. Keep customers and stakeholders proactively informed about order progress and service-related updates. Provide timely and accurate support to other departments, contributing to smooth cross-functional operations. Maintain precise customer and stakeholder records while adapting to evolving department demands. Handle customer queries via phone and email, prioritizing tasks to maintain consistent, high-quality service. Support the processing of lab error credits, warranty returns, and store error claims in line with Specsavers' standards. Use structured communication tools (email templates) to manage order amendments, cancellations, deliveries, and returns. Deputize for other team members and engage in ongoing cross-training to enhance team agility and effectiveness. Actively participate in continuous improvement by identifying and suggesting process enhancements. With a strong foundation in supply chain and logistics, I bring a well-rounded skillset to the customer service environment—combining efficiency, empathy, and operational support to deliver outstanding results.