Ashmeet Kaur

Background

About Ashmeet Kaur

I’m a results-driven Technical Support Engineer and Quality Analyst with over 3 years of experience supporting world-class products in fast-paced tech environments. I specialize in application support, troubleshooting, QA testing, and customer success — consistently resolving over 500+ cases per month with a 95%+ resolution rate and 100% CSAT scores at Apple (via Kelly Connect). My background includes a Master of Engineering in Information System Security from Concordia University, and hands-on expertise with tools like JIRA, Selenium, SQL, SOAP UI, and Jenkins. I’m passionate about delivering secure, stable, and user-friendly technology — whether it’s through QA, automation, testing, or direct support. Key Highlights: • 3+ years in tech support, QA, and testing roles • 95% resolution rate, 100% CSAT (multiple quarters) • Strong knowledge of SDLC, Agile, and bug tracking systems • Trained in diagnosing iOS/macOS systems, fraud prevention, and customer education • Experience mentoring team members and auditing for quality compliance I’m currently looking for exciting new opportunities in Canada in technical support, QA engineering, application support, or software testing roles within innovative tech companies.