Ashok Arora

Background

About Ashok Arora

Experienced and performance-driven Operations & Client Servicing Specialist with over a decade of delivering high-impact service operations and revenue enablement across media, digital tech, education, and travel sectors. I bring a strategic mindset and a passion for operational excellence, having successfully managed service lifecycles and revenue ops for industry leaders like Pepsi, NTPC, Maruti, Coca-Cola, and Country Delight. My career has been defined by a deep focus on enhancing customer experience, optimizing processes, and scaling service delivery frameworks across high-volume, high-stakes environments. I have consistently delivered measurable impact by aligning business goals with client needs—resulting in stronger stakeholder engagement, enhanced client satisfaction, and sustained revenue growth. Core Strengths & Highlights- Spearheading end-to-end client servicing operations, ensuring SLA compliance, efficient issue resolution, and seamless cross-functional collaboration- Building and nurturing relationships with C-level executives and enterprise clients, driving long-term partnerships and retention- Standardizing service delivery frameworks to enhance consistency, scalability, and operational agility- Leveraging platforms like Salesforce CRM, Google Case Tool, and Zendesk to drive data-backed decisions and track service health- Implementing workflow automation, leading change management, and championing digital-first models for service excellence- Collaborating across Sales, Finance, and Customer Support teams to streamline operations and ensure business continuity- Leading incident management through RCA frameworks while identifying and mitigating revenue leakages- My professional ethos is rooted in clarity, consistency, and customer-first thinking. From launching digital campaigns for live sports to managing high-priority client escalations with speed and empathy, I take pride in creating solutions that are both strategic and scalable. I’m always exploring ways to drive operational transformation, deliver outstanding client experiences, and lead high-performing teams that thrive in complex, fast-paced environments. Let’s connect if you’re passionate about client-centric growth, business operations, or transforming service delivery into a growth engine.