Ashok Nagar

Background

About Ashok Nagar

28 years+ of total work experience, been in the IT & ITES (Operations & Technology) industry for last 22 years. Global Account Delivery Head for a major US insurance giant in Payer and Provider space since Apr 19 onwards. Managing 8 global delivery centers and 4500+ colleagues supporting the entire medical claims adjudication life cycle. Responsible for day to day delivery along with growth of the account through transformative initiative. Managing P&L of $90mn/annum. Been India P&L leader for Wealth vertical (part of Alight Health & Wealth Solutions) for $27 MN per year and managed a team of 1800+ colleagues operating from NOIDA, Gurgaon and Chennai delivery centers consisting of Operations, Technology and Shared Services functions. Responsible for 180+ client’s delivery across Wealth vertical (DB & DC) ensuring service delivery per agreed SLAs, High Colleague Engagement levels and Stakeholder Management. Experienced in Project Management, Audit & Compliance, Transitions, Business Process Improvement & Customer relationship management. Adept in leading multiple large projects & process excellence initiative, led Operating efficiency initiative at India level (Alight account) and Source-Train & Hire project to name a few apart from being the NOIDA Site leader. Responsible for delivery and transformation via Six Sigma /LEAN and Hyper automation.Six Sigma Green Belt CertifiedSpecialties: Setting up Operations, Transition & Change management. Driving a Six Sigma quality rigor - Green Belt Certified, LEAN Trained.Major Accomplishments• Improved NPS by 20 points (from 20 to 40) for DB clients (90+) in my last assignment for Alight solutions• Stabilized delivery across 180+ clients in the first year of reorganization of Wealth portfolio. Achieved Best in class standards for both DB and DC clients.• Created an industry first DC reconciliation process, from monthly to daily to avoid over payments and mismatches.• Changed Operating model of Documents Processing shared service – impacting end customer experience and reducing handoffs through LEAN and Six Sigma projects. Deployed RPA and hyper automation solution to generate efficiency of 40%.• Led India wide Operating efficiency project to reduce wasteful expenditure and delivered $1mn savings per year• Project Managed Source-Train-Hire with NIIT and saved $350K/year in hiring and training cost, Got Innovation award for creating a new hiring model.• Delivered on average productivity of 8-10% per year.• Managed NOIDA site for last 5 years and improved the employee experience.