Ashok Patcha

Background

About Ashok Patcha

Experienced Senior Quality Assurance Engineer with a demonstrated history of working in agile teams. Skilled in Training, STLC. Strong team collaborator with knowledge on how to implement processes, design workflows, and deliver quality software. Product Operations project deals directly with end users of the application on the overall health and maintenance of the platform to continue with standard business operation duties. Senior members are appointed to this project as it interfaces with new and historical changes in the application. Higher clearance is granted to members of the project to assist in troubleshooting customer requests/reports under a MTTR 72 hr rule.~ Troubleshoot customer reports by diagnosing impact and severity of potential issue reported.~ Execute all levels of testing.(System, Integration, and Regression).~ Design and develop automation scripts when needed.~ Detect and track software defects and inconsistencies.~ Provide timely solutions and collaborate closely with other team members.