Ashraf Elrefaey

Background

About Ashraf Elrefaey

An IT Service Management Specialist since helping organisations deliver and implement IT Service Management Solutions.I have a track record of proven project successes as well as an exceptional ability to work cross-functionally in organisations to solicit business requirements and implement them with the appropriate frameworks. A valuable member of any team and brings a wealth of industry knowledge and best practices to every engagement all while performing well under pressure.• ServiceNow experience including administration, ITSM modules, Studio, client/service side scripting, data handling & visualisation, flow design, notifications, REST integration/API, Angular JS and widgets.• BMC Discovery (ADDM) SME, with knowledge and experience of TPL scripting for enhancing discovery data quality and for application modelling.• A BMC Certified Remedy Developer and a BMC Certified CMDB Admin with 20+ years of Remedy ITSM experience and a combined IT experience of 30 years.• Valid SC Security Clearance UK & NATO.• A portfolio of successful projects for prestigious clients including the London Stock Exchange, Visa, Her Majesty's Treasury, Ministry of Defence, HMRC, Civil Nuclear, Deutsche Bank, JP Morgan, Kraft, CSC, BT, Cable & Wireless, LogicaCMG (Airwave), Arqiva and Virgin Atlantic, amongst others.• Experience with all versions of Remedy and the ITSM Suite, including the very latest v9.x. This extends to all modules (Incident Management, Change Management, Problem Management, Asset Management, SACM (Software Assets Configuration Management), SLM (Service Level Management), SRM (Service Request Management), Atrium CMDB (Data modelling, importing CIs and integrating with ADDM and other systems via AI), BMC Analytics & BMC Dashboards, BMC Discovery (ADDM - Atrium Discovery and Dependency Mapping), MyIT & SmartIT and Virtual Agent and Chat.• An integration specialist with many successful projects integrating Remedy with LDAP, Active Directory, Clarify, ServiceNow, Maximo, Oracle eBusiness Suite, Netcool.amongst many others, using almost every technology possible with Remedy (Web services, C API, Java API, SSO, DSO, DDE, OLE, webMethods.etc). Also, integrating BMC Discovery (ADDM) with ServiceNow.• Knowledge and experience with all stages of the Software Development Life Cycle (Requirement gathering and analysis, Design, Implementation or coding, Testing, Deployment, Maintenance, etc).• ITIL 3 Certified.• PRINCE2 Certified Practitioner.