Ashutosh More
Guest Experience at The Fellows House, Curio Collection By Hilton
Based in India
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Seniority
Staff
Department
Customer/Client Service
Location
India
Industry
Hospitality
Company size
44
Contact information
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a•••••••@thefellowshouse.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ashutosh More
Execution of daily operations activities in front office.Meeting VIP guests on arrival and escorting them to their allocated rooms ensuring smooth check-in.Handling guest complaints and concerns in an efficient and timely manner.Reviewing of comment cards and guest satisfaction results with employees.Providing guidance to subordinates.Preparing daily reports for all the Head of the departments.Up selling higher categories of room in order to increase hotel revenue.Answer, process all guest requests, questions or concerns; follow up to ensure each has been met to guest’s satisfaction.Preparing of daily departmental Reports.
Decision-makers
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