Ashwin Mohan

Background

About Ashwin Mohan

Possible summary: As a Support Analyst at Hubify Limited, I provide technical assistance and customer service to clients who use our cloud-based solutions for business communications and connectivity. I troubleshoot issues, resolve tickets, and escalate complex cases to the relevant teams, ensuring customer satisfaction and retention. I have a strong background in data analytics and visualization, which I developed during my Master of Information and Communication Technology at Western Sydney University. I used Excel, Tableau, PowerBI, and Google Data Studio to manipulate and present large data sets, and applied machine learning techniques to generate insights and predictions. I also have experience in web crawling and SEO, which I gained at Amazon India, where I automated data extraction and optimization processes using XPath, Screaming Frog, and other tools. My goal is to grow as an individual and a professional, while contributing to the creation and improvement of technology that matters and is necessary for the world. I am a determined and enthusiastic person, who values teamwork, learning, and innovation. I am always eager to explore new challenges and opportunities to enhance my skills and knowledge. Technical Skills and Technology Proficiencies: Networking/IT Support: Active Directory, SCCM, Endpoint Configuration Manager, Datto RMM PRTG Network Monitor, OPS Genie, LAN & VPN/Remote Connectivity, TCP/IP, DNS, DHCP, OpenVPN, Fortinet, Group Policy Deployment, Network Monitoring, Print Management, VEEAM Backup Software/Other tools: Ticketing Systems (Autotask, ServiceNow, Flexera), Microsoft Office 365 (Excel, Project, etc), 3cx, VMWare applications, ITGlue, OneLogin, MSTeams Cloud Services: Azure AD, OneDrive, SharePoint, Dyanamics 365, VMWare/Hyper-V, vSphere, Mailguard, Exchange Online, cPanel, Navision, AWS Route 53, Barracuda Operating Systems: Windows 10 & 11, MAC OS, Android, Windows Server 2016, 2019, 2022 Application Support: Jim2, Handisoft, MYOB, FYI Docs, Suitefiles, Manage Protect, PowerBi, Sybiz, Revit, Code2, AutoCAD, Bullhorn