Ashwini Agrawal
Team Lead Service Delivery at Ttec
Based in Ahmedabad, India
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Seniority
Manager
Department
Operations
Location
Ahmedabad
Industry
Outsourcing and Offshoring Consulting
Company size
45K
Contact information
Reveal Ashwini's email and phone
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a•••••••@ttec.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Ashwini Agrawal
Dynamic and results-driven Team Leader with 9+ years of progressive experience in service delivery, client reporting, and team management within the BPO and customer solutions industry. Proven ability to lead high-performing teams, improve operational efficiency, and deliver exceptional client satisfaction. Recognized for driving process improvements, mentoring team members, and consistently achieving SLA and KPI targets. Adept at data analysis, stakeholder communication, and problem resolution with hands-on experience in tools like Excel, Salesforce, Zendesk, JIRA, Power BI, and Tableau.
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