Ashwini Suhas

Background

About Ashwini Suhas

17 years experience in IT industry with 9 years of experience being service focused BA and over 4 years as PM with professional experience in managing complex projects from inception to completion• A deep understanding of the customer experience and assisting customers in their digital journey.• Analyzing current & target system functional requirements; identify & resolve gaps and propose solutions to address issues and creating solutions by mapping it with relevant business process. • Rejuvenated the business process re-engineering and gap analysis of existing system in alignment with new business map. • Proficient in both Waterfall and Agile methodology. Certified Scrum Master and Product Owner• Experienced working on Solutions for various Industry verticals like e-Commerce,Telecom, Banking, Public sector- Healthcare, Transport, Education, Law, etc.• Experienced in project management, project planning, risk analysis and end to end implementation of the product using SDLC and Agile and project roll out along with the application support.• Adept in Oracle Customer Care and Billing CC & B and Amdocs Customer Relationship Management (CRM), MCO, DWFM and Netcracker SOM.• Prosci certified Change Practioner • Proficient in implementation of the process Service Desk, Incident Management and Change management • Articulate communicator with proven acumen in gathering business requirements, change management, customer workshops, training, delivering product demonstrations and presentations to targeted audience (Customers/ Account Teams) and presales supportExperienced in preparing interactive training material and conducting user training. • Efficient in team management and resource allocation in multiple geographies.