Asim Aziz

Background

About Asim Aziz

I am a highly accomplished management professional with a background in operations, workforce management, client interaction/support, and service in the outsourcing industry. My expertise includes, Capacity planning, scheduling, performance management, metric improvement, and volume management. I hold an MSc in Computer Science, various certifications, and possess extra skills in Active Directory, networking, and virtualization. In my current role as an Analyst in the Workforce Management Team at Concentrix, I excel in Capacity planning, scheduling, efficiency improvements, and analytics. Prior experience as a Senior Real-Time Analyst and Technical Transition Advisor has honed my skills in intraday management, troubleshooting, and technical support. My work history also includes roles in management at Domino’s and Sainsbury’s, showcasing my leadership, communication, and customer handling abilities.