Askolds Ukris
IT Service Management Associate Manager at Accenture at Accenture Baltics
Based in Latvia
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Seniority
Manager
Department
Other
Location
Latvia
Industry
IT Services and IT Consulting
Company size
1.2K
Contact information
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a•••••••@accenture.com
Phone
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Background
About Askolds Ukris
Over 15 years of experience in Customer Service Management, IT Service Management and Business Process Management.5 years of experience in Central Service Desk formation and management.Specific focus on ITIL and volumes: Service Design, Service Transition, Service Operations and Continual Service Improvement.Consulting projects and obtaining the experiences required for PMP and ITIL functional expertise.ITSM Tool experience:BMC ITSM, BMC ARS Remedy, ServiceNow, Jira, Confluence, Slack, ToDoist, TrelloSpecialties:ITIL consulting & process implementation, Business & IT Service Integration and Management, IT Operations, Service Desk Establishment and Operations, Vision, Planning, PMO, Business Analysis, Agile Way of Working, Team Leading and Management and operating in multi-cultural environments. 6+ years of remote work experience.
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