Asma Sheikh

Background

About Asma Sheikh

9 Year Experience In IT. As Technical Support Engineer.Results-oriented Senior IT Specialist with over 8 years of experience in service desk management and IT infrastructure support. Skilled in incident and service management, I excel at delivering exceptional customer support and achieving operational excellence. My expertise includes cloud services (AWS and Azure), ITIL processes, and a range of service desk tools such as ServiceNow, BMC Remedy, Jira, and Salesforce CRM. As a dynamic and proactive Team Lead in Service Desk, I leverage my extensive expertise in ServiceNow and SailPoint tools to provide comprehensive support, resolve technical queries, and ensure robust system security. I have successfully overseen AWS application development, driving innovation and optimizing operational efficiency. My dedication and exceptional performance have been recognized through the receipt of the 'Best Employee Certificate,' a testament to my unwavering commitment to delivering outstanding results. With a strong focus on team collaboration and customer satisfaction, I am poised to lead and inspire a high-performing service desk team in achieving excellence and surpassing organizational goals. My track record includes resolving escalated tickets, providing technical expertise to stakeholders, and optimizing system performance. I take pride in driving customer satisfaction and ensuring seamless access to critical resources.