Asraf Ali

Background

About Asraf Ali

Roles And Responsibilities:* Key strengths include New Requirements gathering, Writing MSSQL Queries, Hardware connectivity, providing quick work around, Performance Analysis, implementation planning, tracking and delivery, Training, updates to the management, documentation, escalation and communication mechanisms.* Experienced implementation in various domains/verticals like Banking, Hotels, Manufacturing, Education, Healthcare, Insurance.* Worked closely with customers, internal development team, and other stakeholders to determine planning, implementation, and integration of the application.* Ownership of each implementation process and completing the client requirements.(on-site visit, training, configuration, query level updates, patch update, upgrades)* Provide excellent customer service, while analyzing client systems, troubleshooting issues, and advising on the best solution for the client environment.* Explained complex, technology-related issues in basic, understandable terms to clients.* Inspected changes before the client performed user acceptance testing.* Provided 2nd and 3rd level technical support and troubleshooting to the internal and external applications.* Performed various tests on processes and prepared documents.* Offered client training services via on-site and online interaction to streamline the onboarding process for newly implemented systems.* Managed use of various types of databases and configured, installed, and upgraded new ones.* Managed installation, upgrade and deployment projects and provided on-site direction * Doing SQL Backup and Maintaining Application Backup before updating patch.* Tracking the Implementation issues in the Support portal and tracking and updating daily with current status.