Astha Shree

Background

About Astha Shree

I am a client-centric professional with 3+ years of experience in customer support, client servicing, insurance operations and product support across global and domestic markets. My career spans diverse industries—including insurance broking, SaaS, and international BPO—where I have built expertise in managing client queries, resolving claims, ensuring compliance, and driving service excellence.Currently, as an Executive at Saferisk Insurance Broker, I handle end-to-end client servicing for health and motor insurance portfolios, addressing policy and claim queries with 95%+ accuracy while ensuring adherence to regulatory guidelines. I also design and manage Excel-based MIS dashboards that provide insights into client trends and enable faster decision-making for senior management.Previously, at Full Creative, I served as a Product Expert supporting international clients, troubleshooting technical issues, and collaborating with product teams to improve usability and workflows. Earlier, with Concentrix, I worked as a Customer Support Representative, delivering high-volume multichannel support with 98% First Contact Resolution and 95%+ SLA adherence. Core Skills: Client Servicing | Insurance Claims & Policy Support | Customer Success | MIS Reporting & Data Analysis | Vendor/Stakeholder Management | Cross-Functional Collaboration | International Voice & Non-Voice SupportI am passionate about enhancing client experience, improving service delivery, and leveraging data for smarter business decisions. Open to opportunities in Client Success, CRM, Operations, and Insurance/Fintech support functions where I can contribute to organizational growth while advancing my professional journey.