Astik Banerjee
Assistant Manager at Hcltech
Based in Pune, India
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Seniority
Manager
Department
Operations
Location
Pune
Industry
IT Services and IT Consulting
Company size
254K
Contact information
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a•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Astik Banerjee
11+ Years’ Experience in IT Service delivery industry, Defined uploaded various ITAM policies in current and previous Organizations. Team Manager. Administrator ITAM Process, DATA Analysis, Asset Lifecycle process & Inventory management. Trained my team for next level skills and decision making. I am hardworking individual with quick adaptions of new tools and technologies. Below is my Expertise. • Incident Management. • Maintained the SLA to check the calls along with closer if there is no dependency from users & vendors. • Hands on Service now Module. • Client handling to provide the weekly productivity update. • Responsible for Network Management. • Process Improvement. • Vendor Management. • Internal Team productivity review & challenges. • Procedure Documentation. • RCA for Defects and Escalations. • Assets Accuracy Management.
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