Asutosh Singh

Background

About Asutosh Singh

Myself a result driven IT service management professional with over 15 years comprehensive IT experience leading and managing teams in providing world-class technical support to businesses while utilizing the ITIL best practice framework. I have gained expertise in design and implementation of core IT business processes that meet business requirements, responding to IT demands that pave the way towards achievement of company goals. I have technical expertise in working on ERP, CRM, VMS software; skilled in installing & testing ERP Modules. I have expertise in setting up & rolling out successful quality management in BPO/ ITES service environment, overachieving expectations, exceeding all set goals by enduring customer relationships, and reducing cost. During my professional stint, I gained experience in managing projects, developing a strong understanding of projects impacting on support services and ensuring the impact is minimized. I ensured that appropriate and up to date controls, processes, documentation, and procedures are in place and followed. I excel in driving integrated operations management along with workforce planning, skill management, training & development with key focus on accomplishing top and bottom-line profitability. I am skilled in offering techno-functional solutions to a broad class of customers in financial markets; gained excellence in working with SMB clients and delivering assistance on billing and end-to-end service requests. I am deft in improving revenue & bottom line by building strong relationships with customers; proficient in capability development with passion for designing business models and business process solutions that result in integrated customer experience. My judicious proficiencies acknowledge a well-defined skill in defining, applying, and driving the use of patterns, best practices, and standards. People Engagement Professional, with an ability to foster a collaborative professional network with cross-functional teams while ensuring an employee-centric approach and addressing priorities as well as delegating and prioritizing complex tasks effectively to track and ensure compliance with deadlines #DubaiJobs #ITServiceManagement #TelecomJobsUAE #AshutoshSingh #OpenToWork #AbudhabiJobs #UAEJOBS #customerservicemanagement #Operationmanagement #Leadership #Change Feel free to drop a line at: itsme.ashutoshsingh@gmail.com