Athanasios Stergiou

Background

About Athanasios Stergiou

Experienced IT Service Management professional and Digital Transformation Consultant with a strong track record in both the Energy and Banking sectors. Currently serving as an External Associate at Public Power Corporation S.A.(PPC), leading key ITSM processes—including the Business Service Catalog, Request Fulfillment, and Service Level Management—as part of the PPC SA Digital Transformation project. With a solid foundation in Digital Customer Service, I bring deep expertise in implementing Knowledge Management Systems, CRM platforms, Quality Management Systems, and HR solutions. I specialize in optimizing customer service operations while ensuring full GDPR compliance, safeguarding customer data and privacy. I am passionate about driving digital transformation initiatives that enhance customer experience, streamline workflows, and align with strategic business goals. My cross-industry experience enables me to deliver scalable, compliant, and user-centric solutions that create measurable value.