Atharva Vaidya

Background

About Atharva Vaidya

I proudly achieved a distinguished Master's degree in Information Systems from the prestigious School of Information Studies at Syracuse University in May 2023. Prior to this achievement I had acquired a Bachelor's degree in Computer Engineering from Pune University a foundation that enriched my journey. As a testament to my dedication and expertise I had the privilege of amassing two prolific years of experience as a Technical Program Manager at the esteemed Jio Platforms Limited in the bustling metropolis of Mumbai. In my role as a Technical Program Manager at Jio I showcased exceptional leadership by overseeing the implementation of various features within the U2C category in the dynamic BillnPay department. This effort significantly impacted the business engaging with stakeholders from visionaries to development testing and deployment experts. Notable achievements include: -> Ownership and delivery of a portfolio of 10+ features within the U2C domain covering functionalities like bill payment user account management and customer self-service options. -> Leadership of a cross-functional team of 20+ members fostering collaboration and aligning towards shared goals. -> 20% reduction in customer support tickets related to bill payment issues through the implementation of an automated payment reconciliation system enhancing user experience. -> 15% increase in customer satisfaction was achieved by successfully rolling out a self-service feature allowing users to manage subscriptions view payment history and access billing statements conveniently through the mobile application. During my impactful summer internship as a Product Manager Intern at Walmart I worked in the Registry department and led a significant project called "Digital Thank You Notes." This initiative aimed to provide customers with a seamless and meaningful way to express appreciation to store associates. Throughout the project I engaged in research data analysis and cross-functional collaboration to successfully launch a high-value Minimum Viable Product (MVP). As a Business Analyst at Mass General Brigham I leverage Tableau Excel and 4Next to analyze key metrics and support system-wide initiatives driving significant improvements in Population Health Management outcomes. I develop risk models and analyze consumer behavior achieving a 20% reduction in TCOC and a 10% improvement in savings revenue for the MSSP. By implementing advanced modeling techniques I enhance market competitiveness by 10% and boost profitability by 25%.