Athi Lakshmi

Background

About Athi Lakshmi

Gained 8 years experience in banking industry. 6 Years in ICICI Bank and 1.5 years in Axis bank Handled a team of 30 members in retail asset operations which include personal loan, home loan, refunds, gold loan. Publishing MIS to Pan India branches with regard to descrepencies. Operations Management • Looking after process improvement initiatives through system changes, process re- alignment / re-defining & efficiency management. • Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. • Creating & implementing workflows to facilitate structured support in all areas and issues. • Creating Measurements for various processes so that the process is measured both in terms of Turn around time and Quality. Team Management • Selecting and monitoring a team of associates, thereby ensuring optimum performance. • Identifying and implementing strategies for building team effectiveness by promoting a spirit of co-operation between team members. • Planning targets, monitoring numbers and achieving the targets on a daily, weekly & monthly basis in adherence to the pre-set standards. • Creating and sustaining an environment that fosters development opportunities and motivating employees for enhancing their existing performance levels.