Verified recordIT Services and IT Consulting

Athul Jayan

Senior Associate at Sutherland

Based in Kerala, India

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Seniority

Staff

Department

Information Technology

Location

Kerala

Industry

IT Services and IT Consulting

Company size

63K

Contact information

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a•••••••@sutherlandglobal.com

Phone

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+91 ••• •••• ••••

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Background

About Athul Jayan

Customer-focused Senior Associate and Subject Matter Expert (SME) with over 3 years of experience in customer service, process optimization, and team support. Proven ability to handle complex queries, improve workflows, and enhance customer satisfaction. Dedicated to delivering high-quality service, mentoring teams, and driving process improvements for operational efficiency. Key Strengths: Customer Service & Support Process Optimization & Workflow Enhancement Quality Assurance & Compliance Data Analysis & Reporting Training & Mentoring Problem Resolution & Escalation Handling Passionate about delivering seamless customer experiences while streamlining processes to maximize efficiency. Let’s connect to share insights on customer service excellence and industry best practices! Beyond work, I have a strong passion for photography, capturing meaningful moments and storytelling through visuals.

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