Audrea Serven

Background

About Audrea Serven

Experienced leader of training, eLearning, instructional design, and documentation professionals, responsible for leading enterprise-wide projects, building and implementing a learning management system, a customer knowledge base portal with email and chat functionality, as well as restructuring many learning and development-related departments. Solution-driven contributor with a trustworthy gut who processes information quickly to make immediate improvements. Successful at collaborating on common goals that drive business forward. Lead with process, but never at the sake of progress. Strong leadership skills impacting the growth and success of my direct reports and supported teams. I process new information quickly and am able to contribute immediately. I have a trustworthy gut, but am good at collaborating and considering input from others. I am most proud of the leadership skills I have developed - most notably the Outstanding Leadership Award presented to me by my team. It's great to receive awards from your management, but so much more powerful from the team you lead. I lead by an 80/20 rule - my team is the 80%, and I am the 20%. Without my teams' collective expertise and ideas, I cannot be successful in my role. I believe to grow a business, we must grow our talent and develop their capability. Investing in our people's learning development is imperative to the success of the company. Our people = largest asset